Shop by Seller

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Sellers Policy

  • AFROBOUBOU is a platform where you can sell your products to buyers around the world. We want to make sure that you and your buyers have a good experience on AFROBOUBOU. Please read carefully this document to know more about your right and what is expected of you as a seller
  • This policy is a part of the said “General terms and conditions”, by opening a designer account, you’re agreeing to this policy and the said “General terms and conditions”.

What can be sold on AFROBOUBOU

Excepted accessories, the listed product(s) for sale must have an African fashion background. You have to upload your own photos on AFROBOUBOU—not stock photos, artistic renderings, or photos used by other sellers or sites. All the listed product(s) are available for purchase

 

What cannot be sold on AFROBOUBOU

  • You cannot sell on AFROBOUBOU other products than cloths and accessories (necklaces, Bracelets, foulards, scarves etc...)
  • If you are raising money on behalf of a charity, you must obtain that charity consent
  • Anything that cannot be sold due to the legal reasons is prohibited on AFROBOUBOU. Therefore, it is up to you to ensure whether or not your products are prohibited for sale. Furthermore the legal requirements of another country may apply if you offer your products for sale outside of Quebec (Canada).

What is your responsibility as a seller

  • It is your responsibility as a seller to determine your prices, shipment delay, payment methods (among those set out in the AFROBOUBOU platform), as well the general terms and conditions. Without limiting the foregoing, it is your sole responsibility to deliver the product to the appropriate shipping address and meet delivery deadlines mentioned in the delivery information.
  • You are responsible for following up the delivery of the ordered items in your shop. Therefore, in case of delivery litigation or delivery issue, you must be able to provide the proof that the product has been delivered to the appropriate destination.
  • There are some types of content we don’t want to post on AFROBOUBOU (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar or racist.
  • AFROBOUBOU reserves the right to remove any contents which are not in accordance with our general terms and conditions.

Representing yourself, your shop and your products

  • Transparency is one of our prior concern, so you should represent yourself, your product(s) and your business in an honest and accurate way. By opening a seller account on AFROBOUBOU, you agree that you will :
  • Provide honest and accurate information on your seller account
  • Represent accurately your items and their photos in the product tab of your seller account.
  • Not engage in fee avoidance ( part 4 for more about fee avoidance )
  • Not create duplicated shop ( part 5 for more about multiple shops policy)

Purchase, transaction, product returns

When a buyer place an order, AFROBOUBOU withholds the payment until he receives a confirmation from the buyer that the product has reached the delivery destination conform to its description on the AFROBOUBOU platform. Once the buyer confirms on the AFROBOUBOU platform within the 14 days after the date of order receipt, that he received the product, AFROBOUBOU releases the withhold and pays you the amount of the order after deduction of its commission. AFROBOUBOU gives 14 days to the buyer from the date of order receipt to confirm that the product has been received and/or to request a refund. Without notification from the buyer after those 14 days; AFROBOUBOU pays you the amount of the order after deduction of its commission. If the buyer decides within those 14 days to return the product in order to get a refund or an exchange; he will receive the refund of the total amount of the order or a new transaction will be initiated once you receives the returned product. Whenever an order is placed in your shop you will receive a notification by email.

Commission on sales

Afroboubou takes 10% on every item sold on the platform.

Litigation between you and the buyer and/or AFROBOUBOU

We AFROBOUBOU are committed to give you a better experience on our platform, the sellers are not only our customers but also our collaborators. AFROBOUBOU will use whatever within his resources to avoid conflict or misunderstanding between members. Furthermore, in case of misunderstanding or conflict between you and AFROBOUBOU, we will do whatever is necessary ( negotiations, finding the source of the conflict,…) to gain a mutual agreement. Therefore, if no agreement found between you and AFROBOUBOU, the law in Quebec will be applied. In case of a conflict between you and your buyer, AFROBOUBOU will do his best to find a mutual agreement between you and your buyer otherwise the conflict will be brought to justice.

Fee avoidance

Fee avoidance is any action taken by the seller in order to avoid paying a transaction fee or listing fee.

Examples of fee avoidance:

Posting an announcement on your shop, in order to encourage shoppers to purchase the same items listed on your AFROBOUBOU shop from another online selling platform.

Posting an empty shop, in order to direct shoppers another online selling platform

Starting a transaction on AFROBOUBOU site and to complete it off-AFROBOUBOU.

Multiple shops

You can have multiple shops, but the duplicated shops are forbidden. A shop is labeled duplicated when it has the same items with the same prices, photos and description than another shop. A duplicated shop leads to a confusion for our buyers and a lack of transparency about your business and your product(s). Therefor you can create multiple shops, according to the type of product(s) for example, one shop for accessories another one for skirts and so on.

Communication between buyers and sellers

We are community, so please treat other AFROBOUBOU members with respect and kindness. Please communicate in a polite and responsible way with your buyers on AFROBOUBOU. Offensive language, defamation and inappropriate language have no place in AFROBOUBOU.

By opening a designer account, you agree to authorize buyers and AFROBOUBOU to contact you via phone, email or AFROBOUBOU communication tool.

  • AFROBOUBOU provides a feedback tool for the buyers in Order to express their satisfactions or dissatisfactions regarding your services and/or products. The ratings assigned to you in this way, can build your reputation or be used as an evaluation tool for you and AFROBOUBOU.

NB : This policy is very important to us, without it AFROBOUBOU will not continue to exist. We expect from you nothing less a business-like attitude. Any seller who violates this policy will be banned from the platform.